BA/BS Degree in Business or related field is required. Candidate must have a minimum of one year of experience in financial services, sales or presentation and project management. Proficiency in Microsoft Office (Visio, Excel, and Project) software and knowledge of internal process documentation is required. Candidate must be able to multi-task, work independently, capable of critical/analytical analysis, work well with others; possess positive demeanor and have a professional appearance. Quality Systems (Lean, ISO and Barldridge) or InfoPath and SharePoint Server experience would be considered a plus.
Responsibilities:
The Business Analyst will analyze and improve business operations within a warranty company. The primary function of this role will be to review and document new processes and make suggestions regarding their improvement, either terms of speed, quality, or efficiency. An individual in this role must be adept at communication with various internal constituents, specifically Information Technology.
CLIENT SERVICES ACCOUNT MANAGER
Location:
WELLINGBOROUGH, UNITED KINGDOM
Company:
Bankers Warranty Group
Department:
BANKERS WARRANTY GROUP- CLIENT SERVICES
Posting No:
09-089
Hours:
8:00 A.M. - 5:00 P.M.
Requirements:
BA/BS degree in a related area of study is a required. Candidate must have three years of customer-facing / facilitation role as well as one year of financial services experience. Candidate must be proficient with Microsoft Office (Word, Excel, PowerPoint, MS Project, and MS Visio) software. AS400 license is desirable.
Responsibilities:
The Client Services Account Manager will coordinate sales support, identify client needs and translate them into business opportunities that will provide increased profitability per client. This position will assist in new client implementations and other client support activities as well as provide a liaison for External Sales and Client with all internal departments. The Client Services Account Manager will conduct field meetings with assigned clients as well. Candidate must have a valid passport. This position will be located in the United Kingdom.
CUSTOMER SERVICE REPRESENTATIVE
Location:
ST. PETERSBURG, FLORIDA
Company:
Bankers Warranty Group
Department:
BANKERS WARRANTY GROUP-CUSTOMER SERVICE CALL CENTER
Posting No:
10-073
Hours:
FLEXIBLE (SCHEDULES COVER 24/7)
Requirements:
Business coursework or GED is required. Candidate must have a minimum of one year of Call Center customer service experience. Fluency in the English is required. Candidate must possess excellent telephone skills and strong problem solving and decision making skills. Proficiency in Microsoft Office (Word, Excel, and Outlook) programs and possess the ability to type 35 WPM are requirements. Candidate must have a professional attitude and appearance, be service oriented, action driven, organized, team player, be able to multitask, possess the ability to work in a fast paced environment as well as work various hours as needed. Fluency in Spanish and AS 400 experience would be considered a plus.
Responsibilities:
The Customer Service Representative position will be responsible for handling inbound customer phone calls as well as outbound follow up calls in a professional, friendly and timely manner to ensure Customer Satisfaction for all Bankers Warranty Group customers.
CUSTOMER SERVICE REPRESENTATIVE (OTTAWA, ON)
Location:
OTTAWA, ONTARIO
Company:
Bankers Warranty Group
Department:
BANKERS WARRANTY GROUP-CUSTOMER SERVICE CALL CENTER
Posting No:
10-031
Hours:
VARIABLE HOURS IN A 24/7 HOURS ENVIRONMENT
Requirements:
Business coursework, proficiency in Microsoft Office suite (Word, Excel and Outlook) and a High School diploma required. Candidate must also have a minimum of five years of customer service experience in a call center or service industry environment. Fluency in English is required and the ability to speak either French or Spanish languages is a plus. Must also posses excellent telephone, oral, and written communication skills. Strong problem solving and decision making skills are essential for this position as well. AS 400 experience is an additional plus. Candidate must have a professional attitude and appearance, be service oriented and action driven. Well organized, a team player, be able to multitask and possess the ability to work in a fast paced environment. Applicants who have the ability to work various hours as needed will be given additional consideration.
Responsibilities:
The Customer Service Representative position will be responsible for handling inbound customer phone as well as some outbound follow up calls in a professional, friendly and timely manner to ensure Customer Satisfaction for all BWG of Canada, Inc. customers. This employee will consistently maintain a 95% quality average, and reach all departmental standards.
PRICING ANALYST I
Location:
ST. PETERSBURG, FLORIDA
Company:
Bankers Warranty Group
Department:
BANKERS WARRANTY GROUP-ANALYTICS
Posting No:
10-088
Hours:
8:00 A.M. - 5:00 P.M.
Requirements:
BA/BS degree in mathematical, statistical or financial areas is required. Candidate must have a minimum of one year of previous experience as a Pricing Analyst I. Proficiency in Microsoft Excel (including Pivot Tabling) is required. Candidate must be able to multi-task, work independently, capable of critical/analytical analysis, work well with others; possess positive demeanor and have a professional appearance. SQL Query Development and Actuarial Ratemaking experience would be considered a plus.
Responsibilities:
The Pricing Analyst I position is to complete various types of financial and statistical analyses for two primary purposes; creation of new pricing for clients and to complete various other technical analysis projects. These projects will require an understanding of basic accounting principles, pricing principles and techniques and databases systems.
PRODUCT DEVELOPMENT MANAGER
Location:
ST. PETERSBURG, FLORIDA
Company:
Bankers Warranty Group
Department:
BANKERS WARRANTY GROUP - MARKETING
Posting No:
10-024
Hours:
8:00 A.M. - 5:00 P.M.
Requirements:
BA/BS in Marketing or Business is required. Candidate must have a minimum of three years of previous experience in product development or management, development of sales forecasts, product P&L cost analysis, and ROI, consumer electronics, computer products and services, and or in the consumer retail space. Candidate must have three years of leadership experience, advance knowledge of personal computer products and peripherals as well as new personal computer technologies. Proficiency in Microsoft Office (PowerPoint, Word, Excel, Visio and MS-Project) software, possess the ability to lead and work with cross functional project teams, outstanding written and oral communication skills, excellent presentation skills, being organized and able to meet tight deadlines, work independently and having a creative ability are requirements.
Responsibilities:
The Product Development Manager position will develop new products and services from concept to commercialization for both extended service contract and non indemnified products and services. This includes managing the product portfolio and product lifecycles and prioritizing and formulating product development initiatives in order to position the enterprise in the marketplace. This position is responsible for all aspects of product development including but not limited to: idea generation and screening, development of product construct, pricing, development of terms and conditions, service delivery, development of product marketing plans, sales forecasts, product P&L, cost analysis, and ROI.
TECHNICAL SUPPORT REPRESENTATIVE
Location:
ST. PETERSBURG, FLORIDA
Company:
Bankers Warranty Group
Department:
BANKERS WARRANTY GROUP-CUSTOMER SERVICE CALL CENTER
Posting No:
10-056
Hours:
TO BE DETERMINED
Requirements:
Business coursework is required. Candidate must have a minimum of one year of customer service experience in a call center. Fluent in English, strong problem solving and decision making skills and A+ Certification are requirements. Candidate must possess superior oral and written communication, presentation, telephone and interpersonal skills. Proficiency in Microsoft Office Applications is a requirement. Candidate must have a professional attitude and appearance, be service oriented, action driven, organized, team player, be able to multi-task, and possess the ability to work in a fast paced environment as well as work various hours as needed.
Responsibilities:
The Technical Support Representative will be responsible for handling inbound technical and customer phone calls in a professional, friendly and timely manner to ensure Customer Satisfaction for all Bankers Warranty Group customers. Agent must have A+ certification working with technical hardware and software. This employee will consistently maintain a 95% quality average, and reach all departmental standards.
TECHNICAL SUPPORT REPRESENTATIVE (OTTAWA, ON)
Location:
OTTAWA, ONTARIO
Company:
Bankers Warranty Group
Department:
BANKERS WARRANTY GROUP-CUSTOMER SERVICE CALL CENTER
Posting No:
10-082
Hours:
FLEXIBLE EVENINGS UP UNTIL MIDNIGHT WITH AT LEAST ONE WEEKEND
Requirements:
Business coursework is required. Candidate must have a minimum of one year of customer service experience in a call center. Candidate must speak fluent English; possess superior oral, written, presentation and interpersonal communication skills as well as excellent telephone skills. Candidate must possess strong problem solving and decision making skills and be proficient in Microsoft Office Applications. Candidate must have a professional attitude and appearance, be service oriented, action driven, organized, a team player, be able to multi-task, and possess the ability to work in a fast paced environment and work various hours as needed. A+ Certification would be considered a plus.
Responsibilities:
The Customer Service Technical Support Representative will be responsible for handling inbound technical and customer phone calls in a professional, friendly and timely manner to ensure Customer Satisfaction for all Bankers Warranty Group customers. A+ Certification is preferred for working with technical hardware and software. This employee will consistently maintain a 90% quality average and reach all departmental standards.
WORKFORCE ANALYST
Location:
ST. PETERSBURG, FLORIDA
Company:
Bankers Warranty Group
Department:
BANKERS WARRANTY GROUP-OPERATIONS
Posting No:
10-091
Hours:
8:00 A.M. - 5:00 P.M.
Requirements:
Business coursework is required. Candidate must have a minimum of three years of forecasting experience in a call center environment. Candidate must be proficient in Microsoft Office (Word, Excel, Outlook and Access) Applications and Workforce Management software, strong problem solving and decision making skills, possess excellent verbal and written communication skills and be Fluent in English. Candidate must have strong cognitive and analytical skills, including a thorough understanding of how to interpret business needs and translate them into application and operational requirement. Candidate must have the ability to multi-task and meet deadlines; work independently and take initiative under direction of management team; possess a proactive work style and pay close attention to the details. Candidate must have excellent organizational and communication (verbal and written) skills with the ability to work with all levels of management, anticipate and solve problems before they arise and quickly understands the business needs and challenges of the organization and industry and offers ideas on how to successfully execute solutions. Time management skills are essential for this position.
Responsibilities:
The Workforce Analyst (WA) is responsible for the short-term and long-term forecasting, scheduling and planning for two (2) inbound call center locations. The WA is responsible for reviewing time-off requests, schedule adherence, occupancy and schedule optimization to identify trends and opportunities to improve Key Performance Indicators (KPI’s). The WA will provide accurate and timely reporting to Operations and Senior Management staff.
Bankers is an equal opportunity employer. If you're interested in a career opportunity with Bankers, please submit your resume by fax to 727-821-5716
or mail it to
PO Box 15707, St. Petersburg, FL 33733; or e-mail it
to
hr@bankersfinancialcorp.com
